Munich, Dortmund – Multiconnect has entered into a partnership with Materna Information & Communications SE, an internationally active IT service provider leading enterprise IT and digitization projects around the globe. Aim of the partnership is to combine Multiconnect’s cloud-based call software merged with Materna’s IT and digitization consulting, project management and implementation know-how. By doing so, clients will benefit from a better customer experience, boosting conversion and more efficient marketing efforts.
Chief Commercial Officer (CCO)
More and more of our prospects and clients are asking for a full-service option as far as upgrading customer channels is concerned. Materna’s tremendous capabilities in IT consulting and tech project management will help us a lot, especially in more complex and comprehensive projects. I truly think, this partnership is very exciting for both organizations.
- Jan Geiger
- Vice President Sales und Consulting, Materna
At Materna, we drive successful digitization at our customers. In this context, having the right partners on our side is essential. Therefore, we are happy to team up with Multiconnect, a true innovation and thought leader in terms of digitizing the call channel. We look forward to the first common projects.
Multiconnect’s innovative iMos® platform combines Telco capabilities creating customized upgrades for the customer journey on the call channel. Three main components of that are: call tracking, (automated and dynamic) customer identification, processing the call in the most efficient way and embedding calls to existing system landscapes. Having a strong track record as innovative tech and telco company, Multiconnect celebrates its 20th anniversary in May 2019.
As a leading IT service provider, Materna employs more than 2,100 people around the world and generated sales of 254 million euros in 2017. Materna covers the entire service spectrum of a full-service provider in the premium segment: from consultation and implementation through to operations. Its target customers include IT organizations and user departments in companies and the public sector.