Munich, Dortmund – Multiconnect has entered into a partnership with Materna Information & Communications SE, an internationally active IT service provider leading enterprise IT and digitization projects around the globe. Aim of the partnership is to combine Multiconnect’s cloud-based call software merged with Materna’s IT and digitization consulting, project management and implementation know-how. By doing so, clients will benefit from a better customer experience, boosting conversion and more efficient marketing efforts.
Multiconnect Chief Commercial Officer, Manfred Artmeier, spoke about the partnership:
“More and more of our prospects and clients are asking for a full-service option as far as upgrading customer channels is concerned. Materna’s tremendous capabilities in IT consulting and tech project management will help us a lot, especially in more complex and comprehensive projects. I truly think, this partnership is very exciting for both organizations.”
Materna’s Jan Geiger, Vice President Sales und Consulting, on the partnership:
“At Materna, we drive successful digitization at our customers. In this context, having the right partners on our side is essential. Therefore, we are happy to team up with Multiconnect, a true innovation and thought leader in terms of digitizing the call channel. We look forward to the first common projects.”
Multiconnect’s innovative iMos® platform combines Telco capabilities creating customized upgrades for the customer journey on the call channel. Three main components of that are: call tracking, (automated and dynamic) customer identification, processing the call in the most efficient way and embedding calls to existing system landscapes. Having a strong track record as innovative tech and telco company, Multiconnect celebrates its 20th anniversary in May 2019.
As a leading IT service provider, Materna employs more than 2,100 people around the world and generated sales of 254 million euros in 2017. Materna covers the entire service spectrum of a full-service provider in the premium segment: from consultation and implementation through to operations. Its target customers include IT organizations and user departments in companies and the public sector.