Virtuellen Cloud Telefonanlage mit intelligenter Anrufverteilung ACD

Control all your inbound and outbound calls with our virtual cloud telephone system:

Intelligent call distribution with the iMos® Contact – Call Center solution from Multiconnect

You have high telephone traffic? Your employees work remotely, have flexible hours, and are not always easy to reach? Your customers are waiting on the line or are not connected to the appropriate contact in time?

Our virtual telephone system iMos® solves all your telephone problems. Incoming calls will be automatically and intelligently distributed to the appropriate employee – according to your individually integrated rules – no matter how many call centers, what time of the day or total volume.

Do you have one of the following problems?

You are losing business because incoming calls are not properly distributed.
You are losing business because callers need to wait too long.
Your call center agents are assigned inefficiently because they are not able to take the correct calls, in general, or fast enough.
Your old telephone system doesn’t offer particular functions you urgently need.
Your old telephone system is not maintained anymore and is becoming a bottleneck for your business.
… therefore, your customers are angry, you hear phrases like „I have been waiting forever!”, „I never got a callback…” or „Why do I always have to wait for 10 min, only to tell you that I need to speak to Mr M.?”.

Key-benefits of our virtual telephone system:

You connect all employees and all locations
You increase the efficiency of your contact center
You improve the service level and the customer satisfaction
You benefit from a simple Pay-per-Use model

No technical requirements

Our solution definitely works with your existing physical telephone system. If you don’t have a telephone system yet, you don’t need one: In this case, you can save money by using our State of the Art Cloud PBX solution with an internet connection. If you haven’t got an internet connection either, we are also the right partner for you. As a licensed provider we are able to offer you everything with one single stop.

All you need are your employees, we take care of everything else.

Any number of parallel calls possible

Our system adapts to your telephone traffic without lead time, no matter if there is an unpredictable high number of calls or if you want to increase the performance. No caller will end a call anymore because of the busy signal or a queue when you use the iMos® Contact – Call Center solution from Multiconnect.

A maximum of geographical flexibility

It doesn’t matter if your employees are in a call center, a branch office, working from home, or all of the above. They can be connected to the system anytime and anywhere in real-time, so that the phone only rings where someone really can help.

A maximum of time-wise flexibility

You can exactly match your employees flexible hours and therefore offer attractive working conditions in all.

The next appropriate employee will pick up

You decide, when, how and where to incoming calls will be distributed. This way you ensure the availability of and the distribution to the most competent employee or call center agent. Routing via number selection (“Press ‘One’ for…”), speech recognition (“Please say ‘Support’ to be connected to our support”), or data from your customer database automatically connect your customers to an employee with all the needed know-how.

The efficiency of your employees can be doubled.

Precise adjustment to your existing processes

The iMos® Contact – Call Center solution adapts to your processes – not the other way around! Site affiliation, freely definable agent status, postprocessing times, and auto-logouts, next to the tagging of calls and database related routing of calls to groups and agents are only some of the tools that you can use, to guide your contact center according to your targets.

Easy and fast implementation

Our virtual telephone system can be implemented easily and fast. All you need is a simple telephone connection. The system offers extensive and user-friendly admin modules as well as detailed statistics to fully control everything in real-time.

Transparent costs: Pay-Per-Use instead of extensive licences

Instead of forcing you to use a vast license model which you probably won’t ever fully need, we offer you a Pay-Per-Use-Model: You will only be charged for what you used, 100% transparently.

Always State of the Art

We constantly work on our system and develop new features – because first of all, customers bring new challenges, and secondly because we like to find and offer new technical possibilities. We develop as professionals for professionals.

Who benefits from the iMos® Contact – Call Center solution from Multiconnect?

Connecting and integrating unlimited numbers of locations and branches
Integrating home office workspaces into the system seamlessly
Used in small, medium-sized and very large call centers
Expert hotlines
Consultant teams
Service Centers

Why the virtual telephone system from

Multiconnect?

We are one of the leading full system integrators on the German market for more than 15 years.

We have our own, high load stable telephone network with advanced IN/IVR – technology as well as multi-channel capable premium rate solutions (Voice, Web, SMS). We offer extensive, user-friendly and online based administration tools for our customers, which allow perfect overview and full control of the dialogue activities anytime.

Because we know what we do, we are ready to offer you the following:

FUNCTIONAL GUARANTEE:
We guarantee that our system will be compatible with your existing system.
SATISFACTION GUARANTEE:
You get your money back if you are not satisfied.

Key – benefits of a virtual cloud telephone system with intelligent call distribution:

… You connect all employees and all locations
… You increase the efficiency of your contact center
… You improve service level and the customer satisfaction
… You benefit from a simple Pay-per-Use model

What is the iMos Contact Center?

The iMos Contact Center is a virtual telephone system with intelligent call distribution. You can choose to have your own CRM, as it is compatible with EVERY CRM system and EVERY telephone system, which it can either complement or fully replace: No local installation required, all in the cloud.

Please find enclosed a multitude of use cases on the following page:
Uses of our virtual telephone system

System prerequisites

What do you need to use the virtual telephone system?

An internet connection.

What you can have, but don’t necessarily need:

Landline connection,
Telephone system.

What you don’t need:

No local installation,
no new hardware.

You can reach us either by phone at +49 (89) 44 288-000 or via the following contact form:

Contact

Arrange a free consultation now!

„As a market leader, we solve all your phone related problems. Guaranteed.”
– Christian T. Anton, CEO Multiconnect

What Customers of our virtual telephone system and other products have to say:

“To lead our service oriented company, which provides over 6.000 contractual partners with convenience goods, competitive into the future, we had to rise to the challenge four years ago to change our until then decentralized logistic into a centralized warehousing and distribution.
All decentralized branches were to be completely closed. Until then those were responsible for the communication with our over 6.000 contractual partners as well as the order taking and fulfilment.
All of that should be replaced with 1 central warehouse and 1 call centre (order taking, fulfilment, customer care etc.).
To get the needed approval for these essential economisation measures of our thousands of contractual partners, who until then had their personal address in our decentralized branches, it was inevitable that the new call centre which would now replace all former branches, would be easy to reach, to not frustrate our partners just by inadequate reachability.
We all know that a good reachability depends for one thing on a high number of agents, who locally are able to react to possible calling peaks, but on the other hand, can also be optimised by the intelligence of the telephone system. If the directly dialled contact is currently speaking it is possible, with an accordingly intelligent TC system, to be put through to the next available colleague with suitable skills, without any waiting or dialling times emerging for the caller.
While searching for a telephone system with that feature, the iMos® Contact – Call Center solution from Multiconnect convinced us. This virtual call centre solution could conveniently be put „on top“ of our existing decentralized telephone system, so we didn’t have to exchange this.
This way we saved time and money.
Via the iMos® Contact – Call Center solution from Multiconnect, we process 100.000 minutes/month.”
– STEFAN S.

“As breakdown service, we offer a 24-hour emergency call centre and have to guarantee a maximum of reachability around the clock.
While we were relocating our call centre, we conveniently also had to exchange our old Siemens telephone system as it reached its end-of-life cycle and needed to be urgently exchanged.
We wanted to use state of the art technology in our new call centre. If you have a locally installed telephone system you always face the risk – in case of a defect – that the call centre is fully or partially not reachable. This should not happen at a 24-hour emergency call centre. Therefore, we were looking for a cloud solution a priori.
But we needed to find a reliable partner with failsafe servers. This was very important for us.
For our customers, we are reachable 24/7 and we expect the same from our TC-provider. A reliable and high-quality call recording is mandatory for us, as an emergency call centre for a breakdown service, and maybe even lifesaving for our callers. Furthermore, flexible outage- and overflow routings to our redundance call centre should be easy and fast configurable even by the respective shift manager at any time.
When we heard about the iMos® Contact – Call Center solution, we were really happy as it not only ticked all the boxes on our wishlist but – what may have helped us to decide fort hat solution – due to the virtual cloud solution, which did not require any technical implementation from our side, we were able to relocate interruption-free and without any loss to our new call centre.
For many years now we are satisfied customers of Multiconnect and can say, that we have found a very reliable partner who offers us a maximum of support and know-how.”
– REGINA G.

“As an independent business consultant, I advised a company for energy economics that was confronted with a massively increased calling volume.
The ladies working at the reception, who were also responsible for the telephone switchboard, were all of a sudden fully engaged to distribute the various concerns of callers to the right person, department or specialised field. We all know: the appropriate employee is not working today, or currently unavailable and the call gets rerouted to the switchboard, where the next caller is already „dealt“ with.
Furthermore, there are the callers that do have and dialled the direct line of an employee, who unfortunately isn’t available either – those callers also end up at the switchboard.
In a nutshell: We now had to decide if we should reroute this increased calling volume to a newly developed call centre – but then we would have to see if the new call centre agents could be trained to have enough skills to be able to meet the requirements and really solve the various problems and questions of the callers – or if we should solve this problem by effectively integrating voice messages in the telephone system to form an entity? We needed an intelligent telephone system that checks what the caller needs and „knows“ which employee is „at home“ and which skills they have. Does something like this really exist?
The answer is: Yes! I recommended the iMos® Contact – Call Center solution from Multiconnect to my client.
My client was able to install and put the iMos® Contact – Call Center solution from Multiconnect into operation fast and uncomplicated. Because the system is easy and intuitive to use, no extensive training for employees and colleagues was needed.
Furthermore, they now have the possibility to get a live monitoring of the most important key figures in real-time directly from the telephone system and the quality monitoring offers extensive statistics and analysis at any time. All of this while being location independent & failsafe!
My client is very satisfied with the iMos® Contact – Call Center solution from Multiconnect.”
– MAX S.

„We create e-money and prepaid card solutions for our customers that reduce the complexity, effort and costs for every card payment while still having a maximum of transparency and control.
We help our customers to pay and get paid.
With Multiconnect we, as one of the fastest growing FinTech companies in Europe, have had a reliable partner on our site. The reliability and outstanding service from the conception to the execution convinced us.
Therefore, we can guarantee the best possible service and reachability for our growing client base.”
– JENS VOIGT, DIRECTOR CUSTOMER SERVICE PPRO FINANCIAL LTD

„We were able to telephonically support the nationwide general election campaign 2017 more efficiently than ever before with the iMos system from Multiconnect: Over the course or six weeks, volunteers were calling numerous members throughout Austria. The reaction speed and focus on finding solutions of the Multiconnect team perfectly complemented our work, as requirements can change numerous times a day, in an evening or on a weekend in an election campaign – working with iMos and Multiconnect was ideal for that.“
– CAMPAIGN MANAGER

Virtual telephone system with ACD