You have high telephone traffic? Your employees work remotely, have flexible hours, and are not always easy to reach? Your customers are waiting on the line or are not connected to the appropriate contact in time?
Our virtual telephone system iMos® solves all your telephone problems. Incoming calls will be automatically and intelligently distributed to the appropriate employee – according to your individually integrated rules – no matter how many call centers, what time of the day or total volume.
Our solution definitely works with your existing physical telephone system. If you don’t have a telephone system yet, you don’t need one: In this case, you can save money by using our State of the Art Cloud PBX solution with an internet connection. If you haven’t got an internet connection either, we are also the right partner for you. As a licensed provider we are able to offer you everything with one single stop.
All you need are your employees, we take care of everything else.
Our system adapts to your telephone traffic without lead time, no matter if there is an unpredictable high number of calls or if you want to increase the performance. No caller will end a call anymore because of the busy signal or a queue when you use the iMos® Contact – Call Center solution from Multiconnect.
It doesn’t matter if your employees are in a call center, a branch office, working from home, or all of the above. They can be connected to the system anytime and anywhere in real-time, so that the phone only rings where someone really can help.
You can exactly match your employees flexible hours and therefore offer attractive working conditions in all.
You decide, when, how and where to incoming calls will be distributed. This way you ensure the availability of and the distribution to the most competent employee or call center agent. Routing via number selection (“Press ‘One’ for…”), speech recognition (“Please say ‘Support’ to be connected to our support”), or data from your customer database automatically connect your customers to an employee with all the needed know-how.
The efficiency of your employees can be doubled.
The iMos® Contact – Call Center solution adapts to your processes – not the other way around! Site affiliation, freely definable agent status, postprocessing times, and auto-logouts, next to the tagging of calls and database related routing of calls to groups and agents are only some of the tools that you can use, to guide your contact center according to your targets.
Our virtual telephone system can be implemented easily and fast. All you need is a simple telephone connection. The system offers extensive and user-friendly admin modules as well as detailed statistics to fully control everything in real-time.
Instead of forcing you to use a vast license model which you probably won’t ever fully need, we offer you a Pay-Per-Use-Model: You will only be charged for what you used, 100% transparently.
We constantly work on our system and develop new features – because first of all, customers bring new challenges, and secondly because we like to find and offer new technical possibilities. We develop as professionals for professionals.
We are one of the leading full system integrators on the German market for more than 15 years.
We have our own, high load stable telephone network with advanced IN/IVR – technology as well as multi-channel capable premium rate solutions (Voice, Web, SMS). We offer extensive, user-friendly and online based administration tools for our customers, which allow perfect overview and full control of the dialogue activities anytime.
Because we know what we do, we are ready to offer you the following:
The iMos Contact Center is a virtual telephone system with intelligent call distribution. You can choose to have your own CRM, as it is compatible with EVERY CRM system and EVERY telephone system, which it can either complement or fully replace: No local installation required, all in the cloud.
Please find enclosed a multitude of use cases on the following page:
Uses of our virtual telephone system
What do you need to use the virtual telephone system?
What you can have, but don’t necessarily need:
What you don’t need:
You can reach us either by phone at +49 (89) 44 288-000 or via the following contact form:
„As a market leader, we solve all your phone related problems. Guaranteed.”