Enhance your customer dialogue with voice-based value-added functions!
You can complement the routing functions of Multiconnect’s intelligent network with various speech based functions and features, which will be displayed on Interactive Voice Response systems, or “IVR-systems” As this name indicates, these systems can pick up a call and enter into an interactive dialogue with the caller.
As a Multiconnect customer, you benefit in many ways:
These systems are set up in a geo-redundant manner and are available 24/7.
The number of parallel lines is essentially unlimited, so a busy signal is a thing of the past!
You are directly integrated with the routing network and have access to all relevant information, including the phone number even if the call is anonymous.
All functions are built in a modular way, which allows extensive dialogues to be designed in a fast and cost-efficient manner according to individual customer requirements, flexibly connected with intelligent routing functions.
Support of the customer dialogue with speech automation, such as pre-qualification, reduces the costs and efforts regarding personnel and telco-infrastructure.