iMos® IVR

Enhance your customer dialogue with voice-based value-added functions!

You can complement the routing functions of Multiconnect’s intelligent network with various speech based functions and features, which will be displayed on Interactive Voice Response systems, or “IVR-systems” As this name indicates, these systems can pick up a call and enter into an interactive dialogue with the caller.

As a Multiconnect customer, you benefit in many ways:

• These systems are set up in a geo-redundant manner and are available 24/7.
• The number of parallel lines is essentially unlimited, so a busy signal is a thing of the past!
• You are directly integrated with the routing network and have access to all relevant information, including the phone number even if the call is anonymous.
• All functions are built in a modular way, which allows extensive dialogues to be designed in a fast and cost-efficient manner according to individual customer requirements, flexibly connected with intelligent routing functions.
• Support of the customer dialogue with speech automation, such as pre-qualification, reduces the costs and efforts regarding personnel and telco-infrastructure.

You can reach us either by phone at +49 (89) 44 288-000 or through the following contact form:

„As a market leader, we solve all of your phone related problems. Guaranteed.”