Enhance your customer dialogue with voice-based value-added functions!
You can complement the routing functions of Multiconnect’s intelligent network with various speech based functions and features, which will be displayed on Interactive Voice Response systems, or “IVR-systems” As this name indicates, these systems can pick up a call and enter into an interactive dialogue with the caller.
As a Multiconnect customer, you benefit in many ways:
- These systems are set up in a geo-redundant manner and are available 24/7.
- The number of parallel lines is essentially unlimited, so a busy signal is a thing of the past!
- You are directly integrated with the routing network and have access to all relevant information, including the phone number even if the call is anonymous.
- All functions are built in a modular way, which allows extensive dialogues to be designed in a fast and cost-efficient manner according to individual customer requirements, flexibly connected with intelligent routing functions.
- Support of the customer dialogue with speech automation, such as pre-qualification, reduces the costs and efforts regarding personnel and telco-infrastructure.
You can reach us either by phone at +49 (89) 44 288-000 or through the following contact form:
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